Dan1
Silver Member
Inmiddels ook een reactie van de General Manager van het hotel:
Regarding the upgrade, we understand your disappointment, and we apologize for the confusion. You are absolutely right; an upgrade was indeed planned for your reservation. Unfortunately, due to unforeseen technical reasons, we were unable to fulfill that upgrade at the time of your check-in.
However, rest assured that we did our best to make your stay as pleasant as possible. Instead of the initially planned upgrade, we offered one of our better rooms on the third floor. We hope this accommodation met your expectations in terms of comfort and amenities.
Regarding the upgrade, we understand your disappointment, and we apologize for the confusion. You are absolutely right; an upgrade was indeed planned for your reservation. Unfortunately, due to unforeseen technical reasons, we were unable to fulfill that upgrade at the time of your check-in.
However, rest assured that we did our best to make your stay as pleasant as possible. Instead of the initially planned upgrade, we offered one of our better rooms on the third floor. We hope this accommodation met your expectations in terms of comfort and amenities.