Lionell
Platinum Member
Sinds vandaag gekwalificeerd als IHG Platinum, nu IHG customer service achterna zitten of ik dit jaar de 5000 punten Platinum bonus nog ga krijgen voor mijn resterende verblijven in 2014 en het eerst kwartaal van 2015. Volgens hen had ik hier tot nu toe geen recht op omdat ik de Platinum status via status match had bekomen. Deze keer dus echt verdiend, ik ben benieuwd... want 5000 extra punten per verblijf tikt toch snel aan!
Helaas is dit dus niet het geval... Kreeg vanmorgen antwoord van de Ambassador service:
"We would like to take this opportunity to inform you that only IHG Rewards Club / InterContinental Ambassador members with Gold Elite status are eligible to receive the Platinum Achievement Bonus. The points or miles (depending on the member's earning preference) will post as soon as the member achieves the status.
Understanding that your IHG Rewards Club / InterContinental Ambassdor account already held Platinum Status from on the Elite Status Match transaction back in 20 January 2014, the account is not eligible to receive the bonus.
As for the "Weekend Stay Bonus", members must book a qualifying rate and stay at any IHG hotel worldwide. A stay is considered from check-in to check-out, regardless of the number of nights, and must happen within 90 days of registering to the promotion to become eligible. A "weekend" is determined as Friday, Saturday andSunday, except in the Middle East where hotels may define the weekend as Thursday, Friday and Saturday.
We hope this clarifies your inquiry."
Vraag aan terug aan IHG was dat als deze promo's niet meer geldig zijn, waarom ze nog steeds in m'n account staan, wachtend op antwoord...