Hilton Honors (Hilton, Double Tree, etc.)

Deze mail van Hilton ontvangen vanochtend.
tl;dr: Gratis annuleren voor boekingen tot eind april. Point expirý is uitgesteld. Nog geen uitspraak over tier status.


Hilton Honors Members,

In these uncertain times, I wanted to reach out to you personally about what we are doing here at Hilton to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.

Your Travel Safety

As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:
  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of antibacterial hand sanitizers.
We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.

Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
  • Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds. Please click here for the latest information on our travel waivers.
  • Existing Reservations. All reservations – even those described as "non-cancellable" (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
  • New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.

Your Points and Status

We know that earning Hilton Honors Points and Status is an important way we show appreciation. We also know the current travel environment may limit your ability to stay with us.
  • We will pause the expiration of all points scheduled to expire between now and May 31, 2020.
  • We will make updates to the requirements for earning tier status for 2021. Since the situation is still evolving, it is too early to make and announce specific changes. We are committed to sharing details as soon as possible.
At Hilton, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the Hilton hospitality you’ve come to expect.
 
Zojuist zeer nette en royale update ontvangen van Hilton voor hun gewaardeerde klanten. Dit maakt mij zéér blij :):D

**
On behalf of the entire Hilton team, we hope this message finds you in good health. As the world adapts to these unusual circumstances, I wanted to share what we are doing to extend your Hilton Honors benefits and to support our communities during this turbulent time.

Your Hilton Honors Status and Points

We consider it our privilege to have you as a Hilton Honors member and we want to show our appreciation by extending your benefits:
  • 2019 Status Extension. All members whose 2019 status was scheduled to be downgraded on March 31, 2020—whether it’s Diamond, Gold or Silver—will automatically receive an extension through March 31, 2021.
  • 2020 Status Extension. We are extending your 2020 member status through March 31, 2022. This means you will continue to enjoy all the Diamond, Gold or Silver benefits you have access to today for the next 24 months.
  • Points Extension. We will pause the expiration of all Points scheduled to expire between now and December 31, 2020.
  • Weekend Night Rewards Earned on Eligible Hilton Credit Cards. We have extended the expiration date of all unexpired Weekend Night Rewards as of March 11, 2020, and all new ones issued until August 30, 2020, through the end of next summer (August 31, 2021).
Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances, we are making further adjustments to our individual booking policies:
  • Existing Reservations. All reservations—even those described as “non-cancellable” (“Advanced Purchase”)—that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
  • New Reservations. Any reservations you make—even those described as “non-cancellable” (“Advanced Purchase”)—that are booked between today and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
If you need to adjust reservations made via the Hilton website, app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.
**
 
D2AA5955-A93D-4869-96AA-F033B4D8B3B5.jpeg De executive lounge is gesloten bij Hilton Den Haag. Als alternatief mag je een drankje naar keuze bestellen via roomservice en het hapje komt er bij. Hopelijk wordt dit niet de standaard post Corona en gaat de executive lounge weer open met een happy hour! :oops:
 
7E5913AA-F1B8-44E9-9ED8-EE9E6584B9FE.jpeg Ontbijtservice bij Hilton. Avond ervoor keuze maken uit drie opties en dan of roomservice of via tijdslot in het restaurant (wel dan covid-19 verklaring ondertekenen) geserveerd. Ik heb voor roomservice gekozen. Echt wennen om nu zo op stap te gaan. Jullie al ervaring bij een Hilton hotel?
 
Urbanjazz zei:
Zojuist zeer nette en royale update ontvangen van Hilton voor hun gewaardeerde klanten. Dit maakt mij zéér blij :):D

**
On behalf of the entire Hilton team, we hope this message finds you in good health. As the world adapts to these unusual circumstances, I wanted to share what we are doing to extend your Hilton Honors benefits and to support our communities during this turbulent time.

Your Hilton Honors Status and Points

We consider it our privilege to have you as a Hilton Honors member and we want to show our appreciation by extending your benefits:
  • 2019 Status Extension. All members whose 2019 status was scheduled to be downgraded on March 31, 2020—whether it’s Diamond, Gold or Silver—will automatically receive an extension through March 31, 2021.
  • 2020 Status Extension. We are extending your 2020 member status through March 31, 2022. This means you will continue to enjoy all the Diamond, Gold or Silver benefits you have access to today for the next 24 months.
  • Points Extension. We will pause the expiration of all Points scheduled to expire between now and December 31, 2020.
  • Weekend Night Rewards Earned on Eligible Hilton Credit Cards. We have extended the expiration date of all unexpired Weekend Night Rewards as of March 11, 2020, and all new ones issued until August 30, 2020, through the end of next summer (August 31, 2021).
Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances, we are making further adjustments to our individual booking policies:
  • Existing Reservations. All reservations—even those described as “non-cancellable” (“Advanced Purchase”)—that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
  • New Reservations. Any reservations you make—even those described as “non-cancellable” (“Advanced Purchase”)—that are booked between today and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
If you need to adjust reservations made via the Hilton website, app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.
**
Klik om te vergroten...
Ik heb de mail niet gekregen maar wellicht omdat ik de status heb via Amex?
 
TheFlyingDutchboy zei:
Zijn er toevallig recente ervaringen bij het DT Soestduinen en eventuele wijzigingen in de service/faciliteiten?
Klik om te vergroten...
Ik ga binnenkort en had gebeld. De bar is dicht. Voor het restaurant moet je reserveren. Ontbijt is of via roomservice of reserveren bij restaurant. Zwembad is open maar wel voor €7,50 en een max aan gasten.
 
Hallo allemaal,

Vandaag mijn 1e reactie ....

Wij zijn nogal een reislustig stel en vliegen graag en verblijven graag een nachtje of weekendje in een hotel. Sins 2 jaar gold member via Amex en sinds die tijd ben vooral ik ( mijn vrouw vind het wel grappig) hilton verslaafd.... ofja het is een hobby geworden eigenlijk.

Heb de reacties hier ook gelezen en wil graag van de acties en de ervaring van jullie gebruik maken.

Wat betreft de Hilton in den haag. we zijn er afgelopen maand 2x2 nachten geweest ( vorige week voor het laatst) en de lounge was gewoon open... We hebben ook Rotterdam, keulen Mannheim en München geboekt en daar is alles dicht.

Ik vind het zoals hierboven al geschreven is erg jammer.... ik denk dat ze juist nu de members moeten paaien

Laten we hopen dat alles weer snel terug gaat naar het oude.... maar diep in mijn hard denk ik dat dat nog lang gaat duren... zeker als ik naar het vliegen en het milieu kijk.

Ik ga nog vaak reageren ... fijne zondag allemaal

Danny
 
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Reacties: AA_
Vorig weekend een nachtje in Double Tree in Zagreb geslapen. Was netjes en alles was open.
Wel jammer dat een flesje water niet standaard is. Om daar (omgerekend) bijna €5 voor te betalen was een beetje overdreven.
 
Afgelopen 2 nachten Hilton Keulen geweest... was leuk... fijn hotel fijne kamers.... goed ontbijt buffet... was super...

Vanmiddag aangekomen in het Hilton München wat kleinere kamer wel sfeervol ingericht.. maar helaas is de lounge dicht...

je krijgt per persoon voor 2 nachten 1 flesje Heineken en 1 drankbon. Normaal in de lounge pak je toch wel een paar drankjes meer ... laten we zeggen 3 gin tonic met wat lekkere hapjes en dat per dag.... of een paar wijntjes.....

ik vind het erg karig dat ze je zo tegemoet komen. Ik vind het eigenlijk nog niet eens tegemoet komen... het is meer afschepen....

Wat zijn jullie ervaringen ?
 
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